Last year was a time of growth and refinement at Landstruction. We implemented several key changes and added new measures to uphold the exceptional client experience we're renowned for. As we step into 2024, these enhancements are set to fully unfold, further elevating our services and offerings.
Exclusively Grown for our clients: Top quality Plants:
Quality is at the heart of our landscaping. Our dedicated purchasing team has successfully secured exclusive contracts with leading growers, ensuring our clients access only the finest plant and tree materials. This year, prepare to witness more vibrant streetscapes and consistently exceptional plant and tree sizes that define our commitment to excellence.
Best-in-Class Customer Service:
At Landstruction, exceptional customer service is not just a goal; it's our standard. Building on our achievements over the past years, we've refined our service model and after-sales process to be best-in-class. Our response times are faster, issues are resolved more efficiently, and our in-house system now offers real-time progress tracking with the latest business intelligence insights.
New Garden Aftercare Platform:
We're excited to introduce a cutting-edge, developer-specific garden aftercare platform, exclusively for our clients. New homeowners will now have access to expert guidance for maintaining their landscapes, complete with tips for nurturing lush lawns and flourishing plants. Our innovative ai function is ready to answer all your gardening queries, ensuring your garden remains a testament to our quality long after purchase.
Site Audits and Quality Assurance:
In our continuous quest for excellence, we've introduced comprehensive site audits and a robust quality assurance protocol. Our Net Promoter Score (NPS) and a new QA platform are pivotal in this, providing insightful feedback and ensuring we consistently deliver professional, high-quality services. These tools are instrumental in our ongoing mission to enhance our clients’ experience and exceed expectations.
2024 at Landstruction is all about building on our legacy of quality and client satisfaction. With these advancements, we're not just promising superior landscaping services; we're ensuring each project we undertake is a testament to our unwavering commitment to excellence.